VCA Animal Hospitals
Reviews and Complaints

I found a stray cat (who I had brought in last week to see if it had a chip) that gave birth last week where I work and I'm trying to find her a home. She is a sweet cat, and I found out that someone had encountered her in December 2023, noted how sweet she was, and was considering giving her to a friend if the owner didn't come forward. To cut a long story short, obviously no one came forward and she somehow found herself homeless again. A really nice lady is interested in adopting her but wanted to make sure that she was not FIV+. It took her four calls to VCA Elgin to be able to talk to someone as they practice an endless phone loop style of communication. After talking with them, they advised her to bring the cat in for a test. Once I got there, the receptionist started the same old argument, 'we can't see her if she isn't already in the system and it's a liability if she bites someone'. Given that they are vets and vet techs, they should know how to handle a cat (who was calm in the carrier and far from behaving rabidly) and that it is an occupational hazard for a vet or vet tech...come on people!

It turns out they would examine her for a $90 charge, and she also had to have a rabies shot (which wouldn't make a difference during the exam that day), plus $120 for the test! I checked with Save an Angel, and at the Bastrop Community pet clinic, it's $5 for a vet visit, $15 for a rabies shot, and $20 for an FIV test. This paints a pretty stark picture of how VCA Corporate animal hospitals operate, doesn't it? They're greedy, and I condemn their approach. With the economy in its present state and people having to part with their pets because they can't afford their food and care, VCA should be right at the top of the list of the problem makers.

I'm so glad that I've transferred my pets to a vet outside of the greater Austin area - the prices are reasonable and the service is excellent. You won't get many clueless receptionists telling you a load of nonsense that you would be foolish to believe. It's just standard corporate gibberish.

On the other hand, I would like to commend Save-An-Angel and our Bastrop community pet services - they are outstanding. The staff and vets are warm and friendly and their prices are more than fair. Choose Save-An-Angel for your pet wellness needs and find a vet outside the greater Austin area for any pet illness visits.

My puppy threw up one evening and had diarrhea the next day. I took him to VCA (Kapolei, Hawaii).

I expected an exam and a recommendation to monitor him for the next day or two (as indicated on their web site).

Instead, I was charged over $1,800. I was very upset at the time and chose EVERY test on their list...I was distraught!

Later, I was more composed, and I raised my concerns with VCA (Kapolei, Hawaii) about being upset and taken advantage of with inappropriate and unnecessary testing...but my complaint was dismissed.

One of the fees included outside lab testing...remember, I chose EVERY test!

The outside lab disputed the VCA (Kapolei, Hawaii) test results. VCA (Kapolei, Hawaii) administered the test again, but it was again inaccurate...they wanted to draw blood a third time, to which I said no!

My experience and subsequent complaint handling with VCA (Kapolei, Hawaii) were dreadful.

They took advantage of me when I was upset, they were too quick to perform expensive testing, their testing was inaccurate (false positives happen they said). Fortunately, my puppy only had an upset stomach and was fine soon after.

Save your money and go to another veterinary clinic.

Took my dog to this veterinarian to have his skin and eye looked at. She blew off everything as allergies and went into a sales pitch trying to push shots and maintenance meds the dog already had.

She pushed care plans and insurance. Furthermore, she sold us a hundred dollar worth of over the counter products. 5 days later, as my dog got progressively worse, I took him to another vet. I discovered both his skin and eye were in need of antibiotics and her diagnosis was completely incorrect as I had suspected.

My animal suffers through 5 days of unnecessary pain with his skin raw and blistered. Calvert sent a message asking how my animal was the next day, to which I replied, he is exactly the same as he was. There was no concern or reply to that message.

This vet is only concerned with taking your money. There is no concern for a pets health nor comfort.

My 8 y/o labrador had TPLO surgery (ACL repair) in November by Dr. Socha.

He was professional in all respects, providing answers to questions regarding the surgery. Wait times were reasonable if appts. are booked ahead. 6 months later, my lab is 100% healed, has resumed all normal activities and is on no meds whatsoever.

Much of the healing process is accelerated by following the rehab protocol that's provided by the hospital. I took my pet for hydrotherapy at a nearby vet hospital, since VCA doesn't provide these services.

I do have an excellent pet insurance policy which paid 90% of the hospital bill, which makes the invoice settlement a lot less painful! The charge for this surgery is pretty standard throughout the Upstate NY area.

I never had to put any money down and all invoices were paid on the spot by my insurance.All meds and re-visits also incurred additional fees which were also paid after my deductible was fulfilled.

Thank you Dr. Socha for Rosie's excellent care.

I chose VCA for my 18 month old Cane Corso to get all shots and also paid to be A Care Club Member. Last month he got all his shots.

Last Friday 05/26/23 I took him for a sick visit because he was losing fur skin exposed with bleeding and lots of bumpy clusters around face and neck I fear that it was Mange so I paid for a skin graph also paid for Nexgaurd to be delivered because the Plainfield VCA isn't equipped to do the shot for mites and I was told the Nexguard will be to my home by Tuesday and he also was put on Antibiotics. I called the Vet and was told the Nexguard will be to my home on Monday 6/5 so I said the antibiotics isn't doing anything he has blood all over my house he is losing more fur around fave and neck he isn't eating or drinking I am scared he will die. Can I bring him I'm for that Shot for Mange from mites and his ears are swollen. Dr.

Brooke's said we are not equipped with the Shot like other VCA's but you can call the other ones to see if they do. I stated why do I have to call other VCA why can't you call around and check...I started crying and I was at work I am A City Letter Carrier for the United States Postal Service and said he is very miserable and I just paid close to $300 on Friday to get him checked by you and this is your answer. DR. Brooke's than stated that since I am ridicule his care of my dog that I can no longer bring My Dog to that VCA I need to find somewhere new for his care and if the dog is that bad off take him to the Animal Emergency Hospital to get him treated.

I than told him I am Contacting The Top of VCA and reporting him and I need that Nexguard ASAP because I already paid for it and am on a every month billing for Nexguard thru VetSource and that's the least he could do...I did call Headquarters to cancel my Care Club Membership and asked for all the money I paid on Friday also told them if My Dog Dies I will pursue charges on the VCA.

I have a high dollar Pedigree Cane Corso and alls I want was him to be treated for this Mange and I got nothing but still a sick dog and now have to find a New Vet. Wow I am at Awe and my Baby is still sick and Idk when the Nexguard will be here.

RY Allivet try4 months ago I overpaid for pancre plus...@ 248.00 dollars for 12 oz... could have gotten it at Allivet {online ) for 198.00 .and they also wanted to see my dog to reissue a script ...200.00...The vet knew of my dogs long standing need 8 yrs.

of a pancreatic disorder and oked it 1 more time at the higher price so I bought it . My GSD is 12 + yrs old ...I really thought this would be his last container of the med . When I wanted it filled again ...2 weeks ago ... the script alone was 410.00 dollars for the same 12 oz's.

The young lady in pharmacy said there must be a mistake ...but there wasn't so I declined the offer called my vet and ..He again oked it 1 more time .Allivet's price went from 198.00 to 207.000 a 3% increase vs a n 80% increase in the same time period ...I finally got the young lady to send script ok'ed by Dr to allivet and got exactly the same script (inert ingredients ) but the profit margins of VCA suck ..so I wanted to tell people to buy their pet meds from allivet ...the are VERY customer oriented , always a live person...etc etc ... thank you...T